××分公司 20××年工作计划完成情况
一、计划执行情况 ××分公司（以下简称分公司）20××年初制定计划 190项，已完成 59 项，持续开展 116 项，未完成 7 项。
二、实际执行情况 结合分公司实际情况，在年初制定计划基础上，删除计划 8 项，新增计划 6 项。
三、存在的不足及整改措施 （一）年初制定计划时，计划内容不够完善。
整改措施：年初制定计划时，按照去年各项工作执行情况，结合分公司实际情况，更加合理、完善地制定计划。
（二）在计划执行过程中，工作存在延误的情况。
整改措施：各部门在执行工作计划时，严格按照计划规定时间执行，并不定期“回头看”，避免工作延期完成。
（三）在实际工作中，与计划内容存在差异。
整改措施：在工作计划的基础上，合理、适当调整计划工作内容。
1 目
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质量 管理 ························································································ 1
完善质量管理机构 ·························································································· 1 编制“质量年”工作计划 ················································································ 1 健全管理制度 ································································································ 1 强化服务技能培训 ·························································································· 1 落实质量督查 ································································································ 1 经验交流 ······································································································ 1 开展质量月活动 ····························································································· 2 亮点打造 ······································································································ 2 满意度调查 ··································································································· 2 质量趋势分析 ································································································ 2 质量对标 ······································································································ 2 党 党 JIAN 工作 ···················································································· 2
“不忘××、牢记××”主题教育及集中学习会 ························································ 2 党员及管理人员换岗行动
发展党员 ··································································· 4 党 JIAN 项目 ·································································································· 5 安全管理 ························································································· 5
开展危险源再辨识、再评估 ············································································· 5 分解安全目标责任 ·························································································· 5 加强全员安全培训 ·························································································· 5 完善职业健康管理
体系 ·················································································· 5 加强特殊岗位作业人员持证管理 ······································································· 6 开展安全生产标准化管理提升活动 ···································································· 6 加大隐患排查治理，标本兼治 ·········································································· 6 开展全员安全生产知识考试 ············································································· 6 开展三级安全监督网络人员安全管理能力提升培训 ··············································· 6 加强应急管理 ································································································ 7 加强企业全员安全生产责任制工作 ···································································· 7 完善安全生产操作规程 ··················································································· 7 严惩违规操作 ································································································ 7 “四不伤害”岗位风险管控卡 ·········································································· 7 经营 合同 ························································································ 8
合同签订 ······································································································ 8 合同结算 ······································································································ 8 人力 资源 ························································································ 8
招聘管理 ······································································································ 8 培训管理 ······································································································ 8
2 物资 管理 ························································································ 8
规范库房管理 ································································································ 8 建立健全制度库房管理制度 ············································································· 8 采购 管理 ························································································ 9
采购物资质量把控 ·························································································· 9 建立健全组织机构 ·························································································· 9 落实采购计划 ································································································ 9 采购工作对标会 ····························································································· 9 供应商管理 ··································································································· 9 廉洁管理 ······································································································ 9 文印管理 ························································································· 9
明确工作职责 ································································································ 9 加强交流 ······································································································ 9 强化管理 ······································································································ 9 满意度调查 ·································································································· 10 分解安全责任 ······························································································· 10 完善车队组织机构 ························································································· 10 配齐车队管理队伍 ························································································· 10 车辆安全管理 ······························································································· 10 车辆安全专项检查 ························································································· 10 制度学习 ····································································································· 10 驾驶技能培训及竞赛······················································································ 10 驾驶员礼仪礼节培训······················································································ 11 《驾驶员服务手册》编制 ··············································································· 11 超市管理 ······················································································· 11
完善支付方式 ······························································································· 11 货物补充 ····································································································· 11 服务质量提升 ······························································································· 11 餐饮服务就餐环境 ··········································································· 11
打造温馨的就餐环境······················································································ 11 卫生清理 ····································································································· 11 餐饮服务质量 ················································································· 11
6S 管理 ······································································································· 11 服务人员行为规范 ························································································· 11 服务人员行为举止 ························································································· 12 服务人员礼貌用语 ························································································· 12 餐饮服务技能 ······························································································· 12 每月“悦享周末”主题活动 ············································································ 12 细节服务 ····································································································· 12 个性化服务 ·································································································· 12
3 菜品质量 ······················································································· 13
菜谱编制 ····································································································· 13 粗加工管理 ·································································································· 13 菜品创新 ····································································································· 13 打造特色产品 ······························································································· 13 标准化切配 ·································································································· 13 菜品出品检查 ······························································································· 13 建立追溯机制 ······························································································· 13 满意度建设 ·································································································· 14 内部管理提升 ················································································· 14
强化安保消防队员“精气神”管理 ··································································· 14 合理进行岗位编班分组 ·················································································· 14 内部岗位轮换 ······························································································· 14 加强沟通、提高品质······················································································ 14 装备器材规范管理 ························································································· 15 安保工作提升 ················································································· 15
岗哨形象保持 ······························································································· 15 物防技防设施管理规范 ·················································································· 15 文明执勤 ····································································································· 15 规范执勤 ····································································································· 15 强化营区进出人员管理 ·················································································· 15 加强营区巡逻管理 ························································································· 15 加强重点窗口岗哨管理 ·················································································· 16 消防工作提升 ················································································· 16
强化消防训练备勤管理 ·················································································· 16 加强消防应急出警管理 ·················································································· 16 严格落实施工区消防检查 ··············································································· 16 加强消防车冬季储水备勤管理 ········································································· 16 接待中心管理 ················································································· 16
设立党团先锋、示范岗 ·················································································· 16 强化技能培训 ······························································································· 16 需业主单位协助解决事项 ··············································································· 17 提升设施设备管理 ························································································· 17 活动中心管理 ················································································· 18
设立党团先锋、示范岗 ·················································································· 18 提升设施设备管理 ························································································· 18 提升服务质量 ······························································································· 18 会议服务 ······················································································· 18
加强会议设施管理 ························································································· 18
4 提升会议服务的及时性 ·················································································· 18 提升会议服务质量 ························································································· 18 保洁服务 ······················································································· 19
公区实施管理 ······························································································· 19 提升保洁工作质量 ························································································· 19 提升员工责任心 ···························································································· 19 提升定置定位管理 ························································································· 19 灭四害工作 ·································································································· 19 绿化养护 ······················································································· 19
绿化带打造 ·································································································· 19 活动中心周边打造 ························································································· 19 梯步环境打造 ······························································································· 19 格桑花地打造 ······························································································· 20 办公楼周边打造 ···························································································· 20 花池打造 ····································································································· 20 工程维护 ······················································································· 20
营区路面维护 ······························································································· 20 开展锅炉维保 ······························································································· 20 开展太阳能线路改造······················································································ 20 开展营地消缺 ······························································································· 20 开展发电机组维修 ························································································· 20 接待中心身份证识别系统年检 ········································································· 20 配电柜加装绝缘板 ························································································· 20 污水站维修 ·································································································· 21 强化设施设备维护 ························································································· 21 增加营区排水沟盖板······················································································ 21 活动中心供暖管道维修 ·················································································· 21 承包商营地管理 ·············································································· 21
绿化设施完善 ······························································································· 21 规范承包商营地房屋使用管理 ········································································· 21 加强承包商营地安全管理 ··············································································· 21 强化营地入住单位监督管理 ············································································ 21
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××分公司 20××年工作计划
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工作描述
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质量 管理 完善质量管理机构 成立质量领导小组，统筹负责我单位质量管理工作；建立专职质量管理岗，统筹负责分公司范围内后勤服务质量管理工作。
1 月 15 日前 ××、 ××
编制“质量年”工作计划 各部门围绕质量年工作定位，分板块编制年度工作计划；组织召开专题讨论会。就计划的全面性、可操作性进行分析研究；印发 20××年工作计划，各部门参照实施。
2 月 10 日前 ××、 ××
健全管理制度 结合实际工作需要，按照制度公约化、流程图表化、标准表单化要求，进一步完善操作层面工作制度，为规范化、标准化管理提供制度保障；提炼制度重点、要点，形成制度要点集，做好宣贯、解析，让制度内容深入人心。
一季度 ××、 ××
强化服务技能培训 各结合岗位工作需要，拟定年度培训需求；外学内训有机结合，针对性开展专业化培训；转化公司流域巡视及请进来和交叉学习的成果，强化专业技能；开展质量知识竞赛、技能竞赛、技能比武等，以赛促练，提升专业水平。
每月开展 ××、 ××
落实质量督查 综合办牵头，每月开展服务质量专项检查，同时建立部门、班组内部工作质量自查、互查机制，强化内控管理；接待服务，质量管理岗位人员提前检查，并参与过程指导，重大型接待牵头方案制定，确保方案无漏项，并全程监督指导；接待完成后组织接待人员召开接待总结会，插座整改存在的问题，提升服务质量。
每月开展 ××、 ××
经验交流 每月组织各部门召开经验交流会，以问题为导向，开展质量提升培训，并由优秀部门进行经验分享，提高整体服务每月一次 ××、
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质量。
×× 开展质量月活动 按照质量专题会、“我的服务小技巧”演讲活动或者评比活动，开展分公司质量月活动，让“质量月”活动有特色。
9 月 ××、 ××
亮点打造 各部门编制亮点打造方案，创新性开展工作，确保“月月有亮点”工作要求顺利完成。
2 月中旬编制完成 ××、 ××
满意度调查 在公司半年调查的基础上，一、三季度，结合现场工作实际，针对性制定满意度调查表，开展专项调查，掌握业主实际需求，针对性开展工作，保证 20××年业主满意度在20××年的基础上有所提升。
每季度开展 ××、 ××
质量趋势分析 通过管理局月例会、伙管会和综合治理会等，收集、整理质量信息；分析分公司质量管理问题趋向，形成整改措施，督促落实，提高质量水平。
每季度一次 ××、 ××
质量对标 每季度对照“质量年”工作计划，进行对标小结，印发分析报告，对计划执行情况进行全面分析，提高计划执行率，保证周期性计划完成率 100%。
6 月、12 月 ××、 ××
党 党 jian 工作 “不忘××、牢记××”主题教育及集中学习会 每半月通过分公司周例会开展一次××大精神学习。
每半月 1 次 ××、××
学习《把国有企业党 jian 责任扛起来》《坚持党对国有企业的领导不动摇》《让国企党 jian 成为行动队》《ZF××××实业发展有限责任公司委员会党员理论学习管理规定》，观看《巡视利剑》第一集《利剑高悬》。
1 月 学习《中国共产党党章 总纲》、《中国共产党第××次全国代表大会关于××届中央委员会报告的决议》《牢记为民×× 永葆鱼水情深》、《××××实业发展有限责任公司纪检监察工作制度》、观看《巡视利剑》第二集《政治巡视》。
2 月 学习党章《第一章 党员》、《第二章 党的组织制度》、《深入学习贯彻××新××中国特色社会 ZY 思想》、《ZF××××实业发展有限责任公司委员会发展党员工作细3 月
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